Pricing - Commplify - Omnichannel AI CX

Pricing Plans

Commplify offers flexible pricing designed to fit your organisation’s needs, start with a pilot, scale with usage-based packages, or tailor a bespoke enterprise agreement.

Flexible Plans for Enterprises

We tailor pricing to match your business stage and operational reality. Choose a starting point and let’s build the right solution together.

Pilot Program

Test Commplify with a focused 8–12 week pilot on a high-value journey.

Scale

Expand CX automation with usage-based packages and an agreed rollout plan.

Enterprise

Custom agreements for large-scale, mission-critical deployments.

How Pricing Works

Clear steps to estimate cost and scope before you scale.

Choose channels

Pick voice, chat, email, or omnichannel based on your CX workflows.

Estimate volumes

Estimate monthly interactions and expected AI-resolution % targets.

Decide deployment

Choose cloud, hybrid, or on-premise based on security and control needs.

Add Orbit modules

Add capabilities (Orbit modules, analytics, integrations, and custom workflow scope).

Pricing FAQs

Answers to common questions about how Commplify pricing works.

What is an AI-resolved interaction?

An AI-resolved interaction is a customer query fully handled by Commplify’s virtual agent end-to-end. Conversations handed off to humans aren’t counted as AI-resolved.

How are usage packages structured?

Plans typically include tiered volume packages. If you exceed your included volumes, additional AI-resolved interactions are billed at the agreed rate.

Do you price voice, chat, and email differently?

Yes, channel costs vary based on infrastructure and runtime (especially voice). We’ll provide a blended model or channel-wise pricing based on your rollout plan.

What affects pricing besides usage?

Besides AI-resolved interaction volume, pricing can be influenced by integration depth (CRM/helpdesk/ERP), custom workflow requirements, governance needs (audit logs, RBAC), and deployment model (cloud vs hybrid/on-premise).

What deployment options are available?

Commplify can be deployed in the cloud, private cloud, hybrid, or fully on-premise. On-premise deployments may include setup and security hardening effort.

What support is included in each plan?

All plans include standard support and onboarding guidance. Enterprise plans can include dedicated account management, SLAs, and 24/7 priority support.

Can we start small and upgrade later?

Absolutely. Many teams start with a Pilot for one workflow, then expand to more channels, higher volumes, and additional Orbit modules.

How do Orbit modules affect pricing?

Orbit modules can be priced as add-ons or bundled into an enterprise agreement. Pricing depends on capability scope (e.g., QA/QC, analytics, automation, integrations).

Do you support integrations (CRM, email, helpdesk)?

Yes. Integrations can be included via standard connectors or custom workflows. The effort depends on systems, data mapping, and security requirements.

Do you offer SLAs and compliance options?

Enterprise agreements can include SLAs, audit logs, governance controls, data retention rules, and compliance alignment based on your domain requirements.

Have Questions About Pricing?

Our team can help you choose the right plan or craft a custom solution. Reach out to discuss your needs.