- Pay for What You Use
Commplify AI CX Pricing
Pay only for resolved issues, AI voice minutes, email threads, or chat conversations from any channels.
Before Using Commplify
Only Human
$8.20
per resolution
After Commplify AI CX
As Low As
$0.30
per resolution
Potential benefit
Potential Savings
$7.90
per eligible resolution
Where Commplify Stands Apart
How Do You Want to Pay?
As low as
Best for businesses that want to pay only when a case is resolved, not for any uses.
- ✓ Pay only when a case is resolved
- ✓ No charge for abandoned cases
- ✓ Agree on success rules upfront
- ✓ Human handoff is included
- ✓ No fees for agent seats
Starting from
Best for businesses that loaded with conversations across all chat and messaging channels.
- ✓ Covers the complete chat thread
- ✓ Unlimited messages in the thread
- ✓ Voice input included at no extra cost
- ✓ Email may cost an additional $0.15 *
- ✓ No fees for agent seats
Starting from
Best for businesses that want to make sure every customer call is answered.
- ✓ Web calls from $0.10/min
- ✓ Inbound US calls from $0.12/min
- ✓ Outbound US calls from $0.14/min
- ✓ Use own AI keys & pay $0.04/min
- ✓ No fees for agent seats
For Enterprise
Custom Plan
Built for high-volume, regulated, or complex CX operations that need deeper control, customization, and advanced AI capabilities.
- ✓ Live sentiment & frustration tracking
- ✓ Conversation scoring & coaching
- ✓ Custom workflows & automation
- ✓ AI email drafting & follow-ups
- ✓ Outreach campaigns & CRM sync
- ✓ Custom system integrations
- ✓ Voice performance controls
- ✓ Governance & evaluation
- ✓ Cloud or on-premise deployment
- ✓ Data residency & audit options
- What You Pay For
What’s Included in the Price
Get a clear view of what comes standard with Commplify and what may cost extra for optional, third-party, or custom services.
- What’s Included
- AI answers & knowledge search
- Speech recognition & AI voice
- Transcripts & 12-month history
- Analytics, dashboards & reports
- No billing for human agent seats
- Live AI assistance
- Workflows, integrations & API access
- Human handoff at no extra charge
- What May Cost Extra
- Phone number rental
- Softphone access
- Call recordings
- International calling charges
- SMS & WhatsApp provider fees
- Premium AI reasoning
- Custom integrations & setup
- Advanced modules & enterprise options
We have shared all starting prices to give you a clear idea of your AI CX costs. Your final price will depend on your usage, setup, integrations, and selected options. We may also apply a small monthly minimum, which we credit toward your usage.
Frequently Asked Questions
What Will I Be Charged for?
Commplify offers two main pricing models. With resolution-based pricing, you pay only for successfully resolved cases. With usage-based pricing, you pay for what you use, such as chat conversations or AI voice minutes.
There is no standard monthly subscription fee. However, a small monthly minimum may apply, and we credit it toward your usage.
What Counts as a Successful Resolution?
A successful resolution depends on your workflow and the outcome you want to measure. It may be confirmed by the customer or by a success condition agreed with you in advance. Contact our team to define what counts for your situation.
Do I Pay for Human Agent Seats?
No. Human agent seats are free with Commplify. You can add the team members you need without paying extra per-seat fees, so you pay based on usage or outcomes, not the size of your support team.
What Happens If a Customer Leaves Before the Issue Is Resolved?
With resolution-based pricing, you won’t pay a resolution fee if the customer leaves before the issue is successfully resolved. If you use chat or voice pricing, you will only pay the normal usage charges for the conversation or call.
How Is a Chat Conversation Counted?
A chat conversation covers the entire chat thread, however long it continues. It includes as many messages as needed, and customers can use voice input in chat at no extra cost.
Is There a Monthly Minimum or Long-Term Contract?
A small monthly minimum may apply, and we credit that amount toward your actual usage. You do not need to sign a long-term contract to get started. If you prefer an annual agreement, you may qualify for lower rates and better pricing.
Can I Use My Own AI Model or Carrier Account?
Yes. You can connect your own AI model keys or SIP/carrier account to Commplify. This gives you more control over your setup and can also help reduce your overall usage costs.
Do You Support Multilanguage and Mixed-Language Conversations?
Yes. Commplify supports conversations in multiple languages and can handle customers who switch between languages during the same conversation. It helps keep the interaction natural and consistent across chat and voice.
What Does Implementation Cost?
Most setups don’t require extra implementation work. You can add your knowledge base, connect a phone number, and get started quickly, often within a day.
If you need a custom CRM or helpdesk integration, we will scope the work first and provide a clear project quote before you commit.
Why Are Your Published Rates Not the Lowest I Will Pay?
Because your final price depends on factors like usage volume, contract length, whether you use your own carrier or AI model, and where Commplify is deployed. The rates shown are starting prices, and your actual rate may be lower based on your setup.
